Introduction
Welcome to Custom Pet Calendar! These Terms and Conditions ("Terms") govern your use of Custom Pet Calendar's studio creation and printing services provided by LG Prints & Gifts. By using our services, you agree to comply with and be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use our services.
Service Description
Calendar Creation Services
Custom Pet Calendar offers a platform that allows you to create personalized calendars featuring your beloved pets. Our services include:
- Custom Design Tools: Web-based calendar creation interface
- Photo Upload and Enhancement: Secure photo processing and optimization
- Professional Printing: High-quality calendar printing and production
- Shipping and Delivery: Safe packaging and delivery to your specified address
- Customer Support: Assistance with orders, technical issues, and inquiries
Service Availability
By using our services, you acknowledge that:
- Our platform requires internet access and a compatible web browser
- Photo uploads must meet our technical specifications and content guidelines
- Processing and shipping times may vary based on order volume and location
- We reserve the right to refuse service for orders that violate these Terms
User Responsibilities and Conduct
Account Registration
- You must provide accurate and complete information during registration
- You are responsible for maintaining the security of your account credentials
- You must notify us immediately of any unauthorized use of your account
- You must be at least 18 years old to use our services
Photo and Content Guidelines
When uploading photos and creating your calendar, you agree that:
- You own or have permission to use all uploaded photos and content
- Photos must be appropriate and not contain illegal, offensive, or inappropriate content
- Pet photos only - we reserve the right to refuse non-pet related images
- Quality standards - photos should meet minimum resolution requirements for optimal printing
- No copyrighted material - do not upload images that violate copyright laws
Prohibited Uses
You agree not to:
- Upload inappropriate, offensive, or illegal content
- Violate any applicable laws or regulations
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to our systems
- Use our services for commercial resale without permission
- Submit false or misleading information
Payment Terms and Pricing
Pricing and Fees
- All prices are displayed in USD and include applicable taxes where required
- Prices are subject to change without notice, but changes will not affect orders already placed
- Additional fees may apply for expedited shipping or special requests
- Payment is required in full before production begins
Payment Processing
- We use secure, PCI-compliant payment processing through Stripe
- Accepted payment methods include major credit cards and digital payment services
- Payment information is encrypted and securely processed
- You authorize us to charge your selected payment method for all applicable fees
Order Confirmation
- You will receive an email confirmation once your order is successfully placed
- Please review your order details carefully as changes may not be possible after production begins
- Order confirmation constitutes acceptance of your order and creates a binding agreement
Refunds and Cancellations
Cancellation Policy
- Before Production: Orders may be cancelled within 24 hours of placement for a full refund
- During Production: Orders cannot be cancelled once printing has begun
- Defective Products: Full refund or replacement for manufacturing defects
- Customer Errors: No refunds for customer errors in design or photo selection after approval
Refund Process
- Approved refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the error was on our part
- Custom orders are non-refundable except for manufacturing defects
Return Policy
- Manufacturing Defects: Full refund or replacement within 30 days
- Shipping Damage: Contact us within 7 days of delivery with photos of damage
- Customer Satisfaction: We strive for 100% satisfaction and will work with you to resolve issues
- Return Shipping: We cover return shipping costs for defective or damaged products
Intellectual Property Rights
Your Content
- You retain ownership of all photos and personal content you upload
- You grant us a limited license to use your content solely for creating your calendar
- We will not use your photos for marketing or promotional purposes without your consent
- You can request deletion of your photos after order completion
Our Intellectual Property
- Custom Pet Calendar and our logo are trademarks of LG Prints & Gifts
- Our website design, software, and proprietary technology are protected by intellectual property laws
- You may not copy, reproduce, or distribute our proprietary content without permission
- Calendar templates and design elements remain our intellectual property
Copyright Compliance
- You represent that you have the right to use all uploaded content
- We comply with the Digital Millennium Copyright Act (DMCA)
- If you believe your copyright has been infringed, please contact us immediately
- We will investigate and respond to valid copyright claims promptly
Product Quality and Delivery
Quality Standards
- We use professional-grade printing equipment and high-quality materials
- All calendars undergo quality control inspection before shipping
- We guarantee that products will match the approved digital proof
- Minor color variations may occur due to monitor calibration differences
Shipping and Delivery
- Shipping Time: 2-3 business days for standard orders
- Delivery Time: 3-5 business days for standard orders
- Design Time: 1-2 weeks for design and production based on complexity, revisions, and other factors
Delivery Issues
- We are not responsible for delays caused by shipping carriers
- Risk of loss transfers to you upon delivery to the shipping address
- Undeliverable packages due to incorrect addresses may incur additional fees
- Please inspect your order upon delivery and report any issues within 7 days
Warranties and Disclaimers
Limited Warranty
We warrant that:
- Products will be free from manufacturing defects for 30 days from delivery
- Calendars will be printed according to your approved specifications
- Materials used will be of merchantable quality
- Our services will be performed with reasonable care and skill
Disclaimer of Warranties
- "AS IS" BASIS: Our services are provided on an "as is" and "as available" basis
- NO IMPLIED WARRANTIES: We disclaim all implied warranties of merchantability and fitness for a particular purpose
- TECHNICAL ISSUES: We do not warrant that our website will be error-free or uninterrupted
- THIRD-PARTY SERVICES: We are not responsible for third-party service failures (shipping, payment processing)
Limitation of Liability
To the maximum extent permitted by law:
- CONSEQUENTIAL DAMAGES: We are not liable for any indirect, incidental, or consequential damages
- LIABILITY CAP: Our total liability for any claim will not exceed the amount you paid for your order
- TIME LIMITATION: Claims must be brought within one year of the incident giving rise to the claim
- FORCE MAJEURE: We are not liable for delays or failures due to circumstances beyond our control
Privacy and Data Protection
Privacy Policy Integration
- Your use of our services is also governed by our Privacy Policy
- We collect and use your information as described in our Privacy Policy
- You consent to our data practices by using our services
- We implement reasonable security measures to protect your information
Photo Storage and Security
- Uploaded photos are stored securely on encrypted servers
- Photos are automatically deleted 90 days after order completion (unless you request otherwise)
- We do not share your photos with third parties except as necessary for printing
- You can request immediate deletion of your photos at any time
Modifications and Updates
Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
- Notice: We will post updated Terms on our website
- Effective Date: Changes become effective immediately upon posting
- Material Changes: We will notify you via email for significant changes
- Continued Use: Your continued use of our services constitutes acceptance of updated Terms
Service Modifications
- We may modify, suspend, or discontinue any aspect of our services
- We will provide reasonable notice for significant service changes
- We are not liable for any modifications or discontinuation of services
- Existing orders will be honored according to the Terms in effect when placed
Dispute Resolution
Contact First
Before pursuing legal action, please contact us to resolve any disputes:
LG Prints & Gifts
- Email: admin@luckgrid.net
- Subject Line: "Terms and Conditions Dispute"
- Response Time: We will respond within 48 hours
- Good Faith: We will work in good faith to resolve all disputes
Governing Law
- These Terms are governed by the laws of [Your State/Country]
- Any legal proceedings must be brought in the courts of [Your Jurisdiction]
- You consent to the jurisdiction of these courts
- The prevailing party in any dispute may recover reasonable attorney fees
Arbitration
- Disputes may be resolved through binding arbitration
- Arbitration will be conducted according to [Arbitration Organization] rules
- Arbitration costs will be shared equally unless otherwise determined
- You retain the right to pursue claims in small claims court
Termination
Account Termination
We may terminate or suspend your account if you:
- Violate these Terms or our policies
- Engage in fraudulent or harmful activity
- Fail to pay for services
- Abuse our platform or staff
Effect of Termination
Upon termination:
- Your access to our services will be immediately suspended
- Pending orders may be cancelled at our discretion
- You remain liable for all charges incurred before termination
- Certain provisions of these Terms will survive termination
Miscellaneous
Entire Agreement
- These Terms, together with our Privacy Policy, constitute the entire agreement between you and LG Prints & Gifts
- These Terms supersede all prior agreements and understandings
- Any modifications must be in writing and signed by both parties
Severability
- If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force
- Invalid provisions will be interpreted in a manner that makes them enforceable
- The failure of either party to enforce any provision does not waive the right to enforce it later
Assignment
- You may not assign your rights or obligations under these Terms without our consent
- We may assign our rights and obligations to any affiliated company or successor
- These Terms bind and benefit both parties and their successors and assigns
Contact Information
If you have questions about these Terms and Conditions, please contact us:
LG Prints & Gifts
- Email: admin@luckgrid.net
- Subject Line: "Custom Pet Calendar Terms and Conditions Inquiry"
- Business Hours: Monday-Friday, 9 AM - 5 PM EST
- Response Time: We aim to respond within 48 hours
For order-related questions, please contact:
- Email: admin@luckgrid.net
Agreement
By using Custom Pet Calendar, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our services.
These Terms and Conditions are effective as of the published date specified in the header above and will remain in effect until modified or terminated in accordance with the terms herein.