Introduction
At LG Prints & Gifts, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use Custom Pet Calendar to create personalized pet calendars.
By using our service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
When you use Custom Pet Calendar, we collect information you voluntarily provide, including:
- Contact Information: Name, email address, phone number
- Shipping Information: Delivery address, billing address
- Payment Information: Credit card details, billing information (processed securely through our payment processor)
- Pet Information: Pet names, descriptions, and any other details you choose to share
- Communication Data: Messages, feedback, and support requests you send to us
Photos and Media Files
- Pet Photos: Images you upload to create your custom calendar
- Photo Metadata: Technical information embedded in your photos (which we may remove for privacy)
- Design Preferences: Layout choices, text additions, and customization options
Automatically Collected Information
- Usage Data: How you interact with our website and services
- Device Information: Browser type, operating system, IP address
- Analytics Data: Pages visited, time spent, clicks, and user journey information
- Cookies and Tracking: Website performance and user experience data
How We Use Your Information
We use your information to:
Service Delivery
- Create and print your custom pet calendars
- Process orders and handle payments
- Ship products to your specified address
- Provide customer support and respond to inquiries
Communication
- Send order confirmations and shipping updates
- Respond to your questions and support requests
- Send promotional emails (only if you opt-in)
- Notify you of important service changes
Service Improvement
- Analyze usage patterns to improve our website and services
- Develop new features and product offerings
- Conduct quality assurance and testing
- Ensure website security and prevent fraud
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent fraud
- Protect our rights and the rights of our users
How We Share Your Information
We do not sell your personal information to third parties. We only share your information in the following circumstances:
Service Providers
- Payment Processors: Stripe or similar services to handle transactions securely
- Printing Partners: Professional printing services to fulfill your calendar orders
- Shipping Companies: UPS, FedEx, or USPS to deliver your products
- Analytics Providers: Google Analytics (anonymized data only)
- Email Services: For transactional and marketing communications (if opted-in)
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or security threats
- In connection with a business transfer or merger
With Your Consent
- Any other sharing will require your explicit consent
Data Security and Protection
Security Measures
- Encryption: All data transmission uses SSL/TLS encryption
- Secure Storage: Photos and personal data stored on secure, encrypted servers
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Data Backup: Secure backup systems to prevent data loss
Photo Security
- Your pet photos are stored securely and used only for creating your calendar
- Photos are not used for any other purpose without your explicit consent
- We do not share your photos with third parties except our printing partners
- Photos may be automatically deleted after order completion (unless you request otherwise)
Payment Security
- We use PCI-compliant payment processors
- Credit card information is not stored on our servers
- All payment data is encrypted and tokenized
Your Privacy Rights
Access and Control
- View Your Data: Request a copy of the personal information we hold about you
- Update Information: Correct or update your personal information at any time
- Delete Account: Request deletion of your account and associated data
- Data Portability: Request your data in a portable format
Communication Preferences
- Opt-Out: Unsubscribe from marketing emails at any time
- Contact Preferences: Choose how and when we communicate with you
- Account Settings: Manage your privacy preferences through your account
Photo Rights
- Delete Photos: Request removal of your uploaded photos at any time
- Download Photos: Retrieve your original uploaded photos
- Usage Control: Specify how long we should retain your photos
Third-Party Services
Payment Processing
We use Stripe for secure payment processing. Stripe has its own privacy policy governing the use of your information. We encourage you to review Stripe's Privacy Policy.
Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous usage data. You can opt-out by installing the Google Analytics Opt-out Browser Add-on.
Social Media
If you choose to share your calendars on social media, those platforms have their own privacy policies governing your information.
Cookies and Tracking
Essential Cookies
- Session management and authentication
- Shopping cart functionality
- Security and fraud prevention
Analytics Cookies
- Website performance and usage statistics
- User experience improvements
- A/B testing for service optimization
Marketing Cookies (Optional)
- Personalized content and advertisements
- Social media integration
- Retargeting for abandoned orders
You can control cookie preferences through your browser settings or our cookie consent banner.
Data Retention
Personal Information
- Account information: Retained while your account is active
- Order history: Retained for 7 years for business and tax purposes
- Communication records: Retained for 3 years for customer service
Photos and Media
- Default: Photos deleted 90 days after order completion
- Extended Storage: Available upon request for up to 1 year
- Immediate Deletion: Available upon request at any time
Marketing Data
- Email marketing data: Until you unsubscribe
- Analytics data: Anonymized after 26 months
Children's Privacy
Custom Pet Calendar is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us to have the information removed.
International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
- Notify you via email for material changes (if you have an account)
- Provide 30 days notice for significant changes affecting your rights
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
LG Prints & Gifts
- Email: admin@luckgrid.net
- Subject Line: "Custom Pet Calendar Privacy Policy Inquiry"
- Response Time: We aim to respond within 48 hours
For data protection requests (access, deletion, correction), please include:
- Your full name and email address
- Specific request details
- Verification information (order number or account details)
Your Consent
By using Custom Pet Calendar, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our service.
This Privacy Policy:
- Is designed to be transparent and user-friendly while ensuring compliance with applicable privacy laws including GDPR, CCPA, and other regional data protection regulations.
- Is effective as of the published date specified in the header above and will remain in effect until modified or terminated in accordance with the terms herein.